Wait while the troubleshooter detects problems and makes changes (or prompts you to make changes).

Select the device you want to troubleshoot and click Next.

Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

In Windows, type find and fix audio into Search, or right-click the speaker icon in the taskbar and select Troubleshoot sound problems.

Run the troubleshooting tool using the following steps: The audio troubleshooting tool in Windows can automatically fix common audio recording and audio playback problems with your computer.

Select the box next to any updates you want to install, and then click Download and install.

Click the update name for a description, version number, and file size.

Updates with a blue information icon are optional.

Updates with a yellow information icon are recommended. Click Check for updates and messages to scan for new updates.Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.To open the HP Support Assistant, double-click the HP Support Assistant icon.Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates.

you for posting on the HP Support Community.ĭon't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue: You can fix the problem by adjusting audio device settings, updating sound driver, or select another hardware device that's causing the audio issue.įirstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating).

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